Shipping and Returns


Free shipping on all orders over $90 for New Zealand and Australia 

Orders under $90

  • New Zealand - $4.50
  • Australia - $10.00


We offer a no questions asked full return if your Ruby & Rain goodies don’t fit the way you had wished. To make a return please print the returns form below and follow the steps.

In order to receive a full refund you must return your order to us within 7 days of the date from which it is received. Items returned between 7–14 days will receive a credit note, after 14 days items cannot be returned. The item must be in unworn condition with the tags still in place.

Preorders: Cannot be refunded or returned.

NO RETURNS OR EXCHANGES ON SALE GOODS - ALL SALE ITEMS ARE FINAL (items marked down from RRP, discount code promotions, & Buy one get one free)


Click here to download form