Shipping and Returns



Free shipping on all orders over $90 for New Zealand and Australia 

Orders under $90

  • New Zealand - $4.50
  • Australia - $10.00


We offer a no questions asked full return if your Ruby & Rain goodies don’t fit the way you had wished. To make a return please print the returns form below and follow the steps.

In order to return an item you must return to us within 7 days to receive your money back Items returned between 7–14 days will receive a credit note, after 14 days items cannot be returned. The item must be in unworn condition with the tags still in place.

Preorders: Cannot be refunded, however they can be exchanged or a credit will be issued when we receive your return.

NO RETURNS OR EXCHANGES ON SALE GOODS - ALL SALE ITEMS ARE FINAL (items marked down from RRP and discount code promotions)


Click here to download form