Shipping and Returns


New Zealand Orders

  • FREE shipping on orders over $99
  • $10 for orders under $99

Australian Orders

  • FREE shipping on orders over $200 (excludes very bulky items)
  • $15 for orders under $200


    We offer a no questions asked return on all full priced Ruby & Rain goodies if they don’t fit the way you had wished. To make a return please print the returns form below and follow the steps.

    In order to receive a refund you must return your order to us within 7 days of the date from which it is received. Items returned between 7–14 days will receive a credit note, after 14 days items cannot be returned. The item must be in unworn condition with the tags still in place.

    Items discounted with a discount code can be returned.

    Exchange items are not eligible for returns or further exchanges

    Preorders: Cannot be refunded or returned.

    *returns may be subject to a 15% processing and restocking fee

    NO RETURNS OR EXCHANGES ON SALE GOODS - ALL SALE ITEMS ARE FINAL (items marked down from RRP, 'Automatic Discount Applied at Checkout', & Buy one get one free) 

    Click here to download form