New Zealand Orders
- FREE shipping on orders over $90
- $10 for orders under $89.99
- FREE shipping on orders over $200 (excludes very bulky items)
- $15 for orders under $199.99
We offer a no questions asked return on all full priced Ruby & Rain goodies if they don’t fit the way you had wished. To make a return please print the returns form below and follow the steps.
In order to receive a refund you must return your order to us within 7 days of the date from which it is received. Items returned between 7–14 days will receive a credit note, after 14 days items cannot be returned. The item must be in unworn condition with the tags still in place.
Items discounted with a discount code can be returned.
Preorders: Cannot be refunded or returned.
*returns may be subject to a 15% processing and restocking fee
NO RETURNS OR EXCHANGES ON SALE GOODS - ALL SALE ITEMS ARE FINAL (items marked down from RRP, 'Automatic Discount Applied at Checkout', & Buy one get one free)